Steve has proven ability to drive profitable growth for retail organizations. He is nationally recognized as a senior executive leader with unsurpassed expertise in retail services, vast multi-site location expertise, new product and service implementation, marketing and merchandising, strategic planning, financial oversight, organizational development, operations and driving bottom-line results. Read more...

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Who are Multi-Unit Leaders?

According to the experts, they work from a home office and raise families. They are leaders who are mentally driven and use a laptop and a cellular phone as their weapons of choice. Most of them travel 40 to 70 percent of the time. They influence and shape the experiences of the management teams they supervise. Their focus is on muscle-building their teams.

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Dealing with Difficult Employees

Readers, I would be interested to know how all of you deal with difficult employees. I am sure that, at one time or another, you have asked yourself, “Why do some of my people have to be so difficult?” I don’t know how you recruit your employees, but I know that I do not go out of my way to hire troublemakers or cynics. So if I have hired someone who is proving to be a difficult employee, the first step might be to understand what has happened in their view to cause this behavior.

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WELCOME……. I’m glad you’re here.


By using this Blog, I hope to maintain an open dialogue with retail organizations and the employees they employ.  I will be sharing with you what I have learned about executive management.  I’ll be covering topics like employment issues, selling in a difficult market,  how to build an effective team, what to look for in strategic partners, acquisitions, turnaround and startups, how to train and motivate your employees and much more.  I hope that all of this will lead to philosophical and controversial discussions.  You will be encouraged to express your opinions about my blog posts and current events.  I want to create another conduit for meaningful social exchange.  I encourage you to visit my blog often and share your points of view on the topics presented.

Thank you for supporting my blog.  I am looking forward to engaging in an exchange of ideas that will benefit all participants.


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