According to the experts, they work from a home office and raise families.  They are leaders who are mentally driven and use a laptop and a cellular phone as their weapons of choice. Most of them travel 40 to 70 percent of the time.  They influence and shape the experiences of the management teams they supervise.  Their focus is on muscle-building their teams.  

They are organized, self-starting, fast-thinking, number crunching, bottom-line oriented, paper pushing, and service-driven leaders.  With all these qualities, they have the ability to influence and shape the experience of dozens of managers, thousands of employees, and hundreds of thousands of customers.  Yet they’re required to do it by indirect influence and not hands-on control, a fantastic skill usually only found in Fortune 500 CEOs. They embrace new technology, such as organic marketing that includes search engine optimization (SEO) and search engine marketing (SEM).  Their soft skills include planning, influencing, communicating, delegating, appraising, presenting, and more.

A multi-unit leader’s goal is to make sure that everything is running smoothly—with effective managers, a focused team, a win-win environment, money in the cash register, and every customer satisfied.